Energy and Water Ombudsman (EWON)

About Energy and Water Ombudsman (EWON)

The Energy & Water Ombudsman NSW (EWON) provides an independent way of resolving complaints for customers of electricity and gas providers in NSW and member water providers. The Ombudsman is independent and is able to make decisions without any interference based on what is fair and reasonable in the circumstances of each case. You can contact EWON to investigate matters including * disputed accounts * disconnection or restriction of supply * actions of providers which restrict your property * quality of supply * connection or transfer issues * electricity & gas marketing. You can also lodge a complaint online through the EWON website. The Ombudsman works with a Council made up of representatives of consumer, small business and industry interests, with an independent chairperson.