Red Cross Carers Support / Telecross Service - Albany

About Red Cross Carers Support / Telecross Service - Albany

Telecross recruits and trains volunteers to provide a daily telephone call to people who live alone and are at risk of sudden health deterioration. If the volunteers' call is not answered, a Red Cross staff member arranges for someone to visit the client's home and check on their well-being. The Home and Community Care program in WA provides funding to assist Red Cross in the operation of this service. Each morning between 7.30am and 9am, trained volunteers telephone clients at a predetermined time to check on their health and wellbeing. ( need to be assessed ). Should the telephone not be answered, emergency procedures are actioned to determine if the clients is safe and well. This statewide HACC service is based in Perth and the office at Lotteries House is used for Carer Support meetings.