Privacy Policy


YOURCARE HEALTH PTY LTD (yourcare) respects your privacy. We explain below what personal information is collected by yourcare, how that information is used, how we protect your information and your rights in relation to information held by us.

What personal information does yourcare collect?

As a business, yourcare's focus is providing a connection between the providers and consumers of health, disability and aged care support services. To carry out this role, yourcare collects a variety of personal information which includes (without limitation) personal information of: Support providers collected in the course of face to face contact, letter and email correspondence, providing product information and marketing services, conducting market research and operation of the yourcare website. yourcare also obtains information on support providers from third parties. Members of the general public collected in the course of responding to customer queries and the yourcare website.

Sensitive Personal Information

Yourcare only collects and processes sensitive personal information with either explicit consent or where we are legally permitted to do so. Sensitive personal information includes, without limitation, information about a persons medical history or health, racial or ethnic origin, political opinions, religious or philosophical beliefs.

Collection of information through this website

When you visit the yourcare website, our servers will record a range of information. The information our servers record includes your Internet Protocol address, Internet service provider, domain name, date and time of visit, search items entered,previous site visited, pages visited on our site, browser type and operating system type. This information is used to help identify what parts of the website are accessed most frequently and how we can create a better service for users. As with many other website operators, yourcare may use standard technology called 'Cookies.' Cookies are small files that are transferred to your computer when you visit a website and help provide additional functionality when you re-visit that site. Most browsers are enabled to accept cookies, but you may set your browser to refuse cookies. However, certain areas of the website may not function properly if you do so. You should be aware that this site is not intended for, or designed to attract, individuals under the age of 18. We do not intentionally collect personally identifiable information from any person we actually know is under the age of 18.

Do you have to provide your personal information to yourcare?

Submitting personal information to us is voluntary but failure to do so may mean that yourcare is unable to provide products/services to you.

How does yourcare use personal information?

The personal information you provide to yourcare will only be used for the purpose for which it is collected. Limited exceptions include where use/disclosure is required by law, where you have expressly consented to yourcare's intended use or where use/disclosure is permitted by applicable privacy law. Unless otherwise stated, yourcare may also use your personal information to provide you with information which we believe may be of interest to you. yourcare may share personal information with selected third party service providers, who may be located outside Australia. However any disclosure to such parties will only be to the extent necessary to fulfil a business purpose and those third parties who receive personal information are obliged to comply with applicable privacy law and protect that information to at least the same standard as yourcare.

How does yourcare protect personal information?

Your personal information will be stored securely and in strictest confidence. All reasonable administrative, technical and physical measures will be taken to protect personal information from loss, theft, unauthorised use or modification. Your rights in relation to personal information yourcare holds about you. You are entitled to request access, correction or deletion of information held by us about you by contacting us on

Privacy on other websites linked to this site

The website may contain hyperlinks to other websites. This privacy statement does not apply to those sites. yourcare is not responsible for the privacy practices of other website operators and suggests that before providing any personal information to such linked websites you examine their privacy policies.

Currency of this privacy statement

We may update this privacy from time to time and will make any new version(s) available to you on this site.