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National Disability Abuse and Neglect Hotline

Resource Centre

The National Disability Abuse and Neglect Hotline is a free Australia-wide service for reporting the abuse and neglect of people with disability. The Hotline works with callers to find appropriate ways of dealing with these reports. The Hotline takes reports of a wide range of abuse and neglect, including physical, sexual, emotional, financial, legal and systemic abuse, constraint and restrictive practices, physical, emotional and passive neglect, as well as wilful deprivation. If a caller reports abuse or neglect in a government-funded disability service, the Hotline will refer the report to the government body that funds the service for investigation. If a caller reports abuse or neglect in another situation, the Hotline will refer the report to an agency able to investigate or address the report, such as an ombudsman or complaints-handling body. The Hotline also refers callers to services and organisations such as advocacy services, legal aid, or counselling services that are able to further assist and support a person who has experienced abuse or neglect.