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The Quality and Complaints Commission provides an independent, impartial and collaborative health complaints system designed to improve health care services iin Queensland. The Commission provides a conciliation mechanism for people who have a grievance against any health related service in the community, so long as both parties are agreeable to conciliation. Complaint resolution is referred to the Medical Board.

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Persons should first have complained direct to the Commonwealth Government department, without success before contacting the Ombudsmans Office. Queensland toll free 1800 068 908. Complaints must be about administrative actions or decisions of Commonwealth Government departments.

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Referal to other services and organisations only.TTY: 1300 130 680. Complaints process free, including all enquiries. Fee-for-service training available. No fee for Community Organisations. Consiliation of complaints for unlawful discrimination.

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A significant function of the CMC is to research policing and criminal activities and to initiate reform in the Qld Police Service and the public sector. CMC handles complaints about the police and is equipped with a charter guaranteeing Queenslanders.

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Queensland Ombudsman

QLD, Australia

Free Call outside Brisbane 1800 068 908. TTY 3006 8174. Complaints about decisions and actions of public agencies - Queensland Govt Departments and bodies and local governments (councils). 1300 362 072 for Commonwealth Ombudsman

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