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Operating under the Health Complaints Act, the Office has been established to investigate complaints regarding health services from both private and public providers. Health services that can be investigated: services provided across all aspects of health in the public and private sector: a private practitioner, a nursing home, a hostel or supported accommodation facility, a public or private hospital or any other person or place providing a health service.

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Operating under the Health Complaints Act, the Office has been established to investigate complaints regarding health services from both private and public providers. Health services that can be investigated: Health services are those provided across all aspects of health in the public and private sector. The provider may be a private practitioner, a nursing home, a hostel or supported accommodation facility, a public or private hospital or any other person or place providing a health service.

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Registration of medical practitioners and investigation of complaints against registered medical practitioners.

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The Ombudsman investigates complaints about administrative action taken (or not taken) by Local Government Authorities, Statutory Authorities, and State Government Departments. Also investigates complaints against electricity and gas entities under the Energy Ombudsman Act 1998. Investigations are independent and impartial and are carried out in private and as informally as circumstances permit. In instances where a complainant has not been fairly and properly treated the Ombudsman makes recommendations for remedial action. The Ombudsman carries out external reviews of decisions made by government agencies, statutory authorities and local government under the Freedom Of Information Act. The Ombudsman also administers the Public Interest Disclosure Act 2002 and the Personal Information Privacy Act 2004.

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