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Point of contact to make a complaint about services provided by the Home Care Service of NSW. Complaints can be made over the phone or in writing.
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NSW, Australia
The appeals committee is the second stage of appeals tenants(or applicants for public and community housing) can pursue. The committee is made up of professionals who have expertise in the areas of public and community housing, health, welfare, disability, cultural awareness, and ATSI issues. An application for appeal must generally be lodged to the Committee within 3 months after the decision of the Senior Manager (first level of appeals). The Committee cannot reverse a decision made by the Department or community housing provider, but can strongly recommend they change their decision. Housing providers must report to the committee on their appeal outcome.
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NSW, Australia
The Ombudsman functions include dealing with complaints about the public sector and the provision of community services, determination of FOI applications, oversighting the investigation of complaints about police and the handling of allegations of child abuse by persons employed by agencies within jurisdiction, and reviewing implementation of certain legislation. Deals with complaints about: Department of Community Services (DoCS), the Department of Ageing, Disability and Home Care (DADHC) and organisations that are funded, licenced or authorised by the Minister for Community Services, Ageing and Disability Services. These include licensed boarding houses; disability day, support, respite and accommodation services; children's services; early intervention; child protection and out of home care services; homeless persons accommodation; ageing and home and community care services; neighbourhood and family support services. The NSW Ombudsman is independent and impartial.
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NSW, Australia
The Commonwealth Ombudsman considers and investigates complaints from people who believe they have been treated unfairly or unreasonably by a Commonwealth Government department or agency, including the Australian Taxation Office, the Australian Federal Police and the Australian Defence Force. The Commonwealth Ombudsman is also the ACT Ombudsman. The Commonwealth Ombudsman cannot override the decisions of the agencies dealt with, nor issue directions to their staff. Instead, disputes are resolved by negotiation and persuasion, and if necessary, by making formal recommendations to the most senior levels of government. Complaints can be made by: telephone, in person, post, or the online complaints form. Complaints can be made in person, by telephone, post, SMS or the online complaint form.
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National Disability Abuse and Neglect Hotline
NSW, Australia
A national hotline for the reporting of allegations of abuse and neglect of people with disabilities who receive government funded services. Anyone may call the Hotline to report any type of abuse and neglect. Cases of abuse and neglect can include physical, sexual, psychological, legal and civil abuse, restraint and restrictive practices, or financial abuse. It can also include the withholding of care and support which exposes an individual to harm. Types of government funded services used by people with disabilities include open or supported employment, accommodation, community and respite care services. Calls are referred to appropriate Commonwealth, State and Territory agencies for investigation. Advocacy services can also be arranged for callers with disabilities who require assistance to report an allegation Callers are also referred to a range of other potential avenues of assistance, including complaint resolution agencies, and disability advocacy organisations.
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Energy and Water Ombudsman (EWON)
NSW, Australia
The Energy & Water Ombudsman NSW (EWON) provides an independent way of resolving complaints for customers of electricity and gas providers in NSW and member water providers. The Ombudsman is independent and is able to make decisions without any interference based on what is fair and reasonable in the circumstances of each case. You can contact EWON to investigate matters including * disputed accounts * disconnection or restriction of supply * actions of providers which restrict your property * quality of supply * connection or transfer issues * electricity & gas marketing. You can also lodge a complaint online through the EWON website. The Ombudsman works with a Council made up of representatives of consumer, small business and industry interests, with an independent chairperson.
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