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Health Consumers Council WA Inc
WA, Australia
Individual advocacy in hospital and health services in WA for patients. They refer carers to Carers WA. Updated March 2008
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WA, Australia
The Office of Health Review handles complaints against health and disability services. For example Private/Public Hospitals, Dentists, GPs, Nurses, Podiatrists, and disability services such as Accommodation, In home support, Carers respite. For further information regarding this service, please look on their website www.healthreview.wa.gov.au Updated February 2008
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WA, Australia
Council meetings are held at the Civic Centre on the last Tuesday of each month unless otherwise advertised
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WA, Australia
Provision and maintenance of public facilities, Library,Swimming Pool, Ranger etc, Recereation officer
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VIC, Australia
The Commonwealth Ombudsman investigates complaints about Commonwealth Government departments and agencies actions to see if they are unlawful, wrong, unjust or discriminatory. The Commonwealth Ombudsman is also the ACT Ombudsman. The Ombudsman's investigations are free and there are no formal procedures to follow. You can make a complaint in person, in writing, by telephone.
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Equal Opportunity Commission Victoria
VIC, Australia
The Equal Opportunity Commission Victoria deals with equal opportunity and discrimination in the State of Victoria in Australia. The Commission resolves discrimination complaints lodged under the Victorian Equal Opportunity Act and the Raccial and Religous Tolerance Act and provides information about equal opportunity rights and responsibilities provides training and education programs and campaigns about equal opportunity
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VIC, Australia
This service offers public housing tenants and applicants with independent advice, support and referral services provided under the Public Housing Advocacy Program (PHAP). Regionally located service providers are available to assist public tenants with such matters as resolving maintenance concerns, waiting-list inquiries, arrears issues and understanding tenancy rights and responsibilities. They are also able to provide referral to a range of local, regional or state-wide community services. The victim's assistance program assists victims of crime.
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VIC, Australia
This service offers public housing tenants and applicants with independent advice, support and referral services provided under the Public Housing Advocacy Program (PHAP). Regionally located service providers are available to assist public tenants with such matters as resolving maintenance concerns, waiting-list inquiries, arrears issues and understanding tenancy rights and responsibilities. They are also able to provide referral to a range of local, regional or state-wide community services.
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VIC, Australia
Service Description: The general function of the Ombudsman is to investigate complaints concerning administrative actions taken in Government departments, statutory bodies, or by officers and employees of municipal councils. The Ombudsman also receives complaints against members of the Police Force, investigates certain complaints, and oversees and monitors the investigation by police of complaints. Specialist Disability Information Services are funded to provide up-to-date and accessible information for people with a disability, their family, carers, and service providers which supports self-management and client choice, and to promote community awareness of general or specific disability issues.
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Health Quality and Complaints Commission
QLD, Australia
The Quality and Complaints Commission provides an independent, impartial and collaborative health complaints system designed to improve health care services iin Queensland. The Commission provides a conciliation mechanism for people who have a grievance against any health related service in the community, so long as both parties are agreeable to conciliation. Complaint resolution is referred to the Medical Board.
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Commonwealth Ombudsmans Office
QLD, Australia
Persons should first have complained direct to the Commonwealth Government department, without success before contacting the Ombudsmans Office. Queensland toll free 1800 068 908. Complaints must be about administrative actions or decisions of Commonwealth Government departments.
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Anti Discrimination Commission Queensland
QLD, Australia
Referal to other services and organisations only.TTY: 1300 130 680. Complaints process free, including all enquiries. Fee-for-service training available. No fee for Community Organisations. Consiliation of complaints for unlawful discrimination.
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Crime and Misconduct Commission
QLD, Australia
A significant function of the CMC is to research policing and criminal activities and to initiate reform in the Qld Police Service and the public sector. CMC handles complaints about the police and is equipped with a charter guaranteeing Queenslanders.
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Point of contact to make a complaint about services provided by the Home Care Service of NSW. Complaints can be made over the phone or in writing.
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ACT, Australia
Investigates and conciliates complaints of discriminiation, sexual harassment and racial vilification. Provides information and advice to people who inquire about their rights or responsibilities under the ACT Discrimination Act (1991)and Human Rights Act (2004). Free education and information programs about a wide range of human rights and discrimination issues.
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NSW, Australia
The appeals committee is the second stage of appeals tenants(or applicants for public and community housing) can pursue. The committee is made up of professionals who have expertise in the areas of public and community housing, health, welfare, disability, cultural awareness, and ATSI issues. An application for appeal must generally be lodged to the Committee within 3 months after the decision of the Senior Manager (first level of appeals). The Committee cannot reverse a decision made by the Department or community housing provider, but can strongly recommend they change their decision. Housing providers must report to the committee on their appeal outcome.
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NSW, Australia
The Ombudsman functions include dealing with complaints about the public sector and the provision of community services, determination of FOI applications, oversighting the investigation of complaints about police and the handling of allegations of child abuse by persons employed by agencies within jurisdiction, and reviewing implementation of certain legislation. Deals with complaints about: Department of Community Services (DoCS), the Department of Ageing, Disability and Home Care (DADHC) and organisations that are funded, licenced or authorised by the Minister for Community Services, Ageing and Disability Services. These include licensed boarding houses; disability day, support, respite and accommodation services; children's services; early intervention; child protection and out of home care services; homeless persons accommodation; ageing and home and community care services; neighbourhood and family support services. The NSW Ombudsman is independent and impartial.
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NSW, Australia
The Commonwealth Ombudsman considers and investigates complaints from people who believe they have been treated unfairly or unreasonably by a Commonwealth Government department or agency, including the Australian Taxation Office, the Australian Federal Police and the Australian Defence Force. The Commonwealth Ombudsman is also the ACT Ombudsman. The Commonwealth Ombudsman cannot override the decisions of the agencies dealt with, nor issue directions to their staff. Instead, disputes are resolved by negotiation and persuasion, and if necessary, by making formal recommendations to the most senior levels of government. Complaints can be made by: telephone, in person, post, or the online complaints form. Complaints can be made in person, by telephone, post, SMS or the online complaint form.
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National Disability Abuse and Neglect Hotline
NSW, Australia
A national hotline for the reporting of allegations of abuse and neglect of people with disabilities who receive government funded services. Anyone may call the Hotline to report any type of abuse and neglect. Cases of abuse and neglect can include physical, sexual, psychological, legal and civil abuse, restraint and restrictive practices, or financial abuse. It can also include the withholding of care and support which exposes an individual to harm. Types of government funded services used by people with disabilities include open or supported employment, accommodation, community and respite care services. Calls are referred to appropriate Commonwealth, State and Territory agencies for investigation. Advocacy services can also be arranged for callers with disabilities who require assistance to report an allegation Callers are also referred to a range of other potential avenues of assistance, including complaint resolution agencies, and disability advocacy organisations.
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Energy and Water Ombudsman (EWON)
NSW, Australia
The Energy & Water Ombudsman NSW (EWON) provides an independent way of resolving complaints for customers of electricity and gas providers in NSW and member water providers. The Ombudsman is independent and is able to make decisions without any interference based on what is fair and reasonable in the circumstances of each case. You can contact EWON to investigate matters including * disputed accounts * disconnection or restriction of supply * actions of providers which restrict your property * quality of supply * connection or transfer issues * electricity & gas marketing. You can also lodge a complaint online through the EWON website. The Ombudsman works with a Council made up of representatives of consumer, small business and industry interests, with an independent chairperson.
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Health Complaints Commissioner
TAS, Australia
Operating under the Health Complaints Act, the Office has been established to investigate complaints regarding health services from both private and public providers. Health services that can be investigated: services provided across all aspects of health in the public and private sector: a private practitioner, a nursing home, a hostel or supported accommodation facility, a public or private hospital or any other person or place providing a health service.
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Health Complaints Commissioner
TAS, Australia
Operating under the Health Complaints Act, the Office has been established to investigate complaints regarding health services from both private and public providers. Health services that can be investigated: Health services are those provided across all aspects of health in the public and private sector. The provider may be a private practitioner, a nursing home, a hostel or supported accommodation facility, a public or private hospital or any other person or place providing a health service.
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TAS, Australia
Registration of medical practitioners and investigation of complaints against registered medical practitioners.
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Office of the Ombudsman - Tasmania
TAS, Australia
The Ombudsman investigates complaints about administrative action taken (or not taken) by Local Government Authorities, Statutory Authorities, and State Government Departments. Also investigates complaints against electricity and gas entities under the Energy Ombudsman Act 1998. Investigations are independent and impartial and are carried out in private and as informally as circumstances permit. In instances where a complainant has not been fairly and properly treated the Ombudsman makes recommendations for remedial action. The Ombudsman carries out external reviews of decisions made by government agencies, statutory authorities and local government under the Freedom Of Information Act. The Ombudsman also administers the Public Interest Disclosure Act 2002 and the Personal Information Privacy Act 2004.
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QLD, Australia
Free Call outside Brisbane 1800 068 908. TTY 3006 8174. Complaints about decisions and actions of public agencies - Queensland Govt Departments and bodies and local governments (councils). 1300 362 072 for Commonwealth Ombudsman
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WA, Australia
The Ombudsman's office takes complaints about Commonwealth Govt. agencies, including Centrelink, Immigration, Tax, Child Support, the Defence Forces, Australia Post and Customs most agencies with .gov. Updated March 2008
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Medical Board of Western Australia
WA, Australia
A complaint can be made to the Board If a person is unhappy with medical treatment, gross carelessness or incompetence, or if you believe someone is claiming to be a Dr & offering medical treatment to the public. Updated February 2008
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Health and Community Services Complaints Commission
NT, Australia
You must firstly take your complaint to the office staff in the section that you are dealing with. If you are not satisfied with your complaint can then be made to the Client Services Officer in that section. If you are still not happy, your complaint can be referred to the Senior Manager of the section (see front of White Pages under NT Government to see what section you are dealing with.) NT Gov switchboard 89995511
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Victorian Equal Opportunity and Human Rights Commission
VIC, Australia
The Commission investigates and provides confidential conciliation services following complaints of sexual harassment or discrimination or unfair treatment on the basis of age, disability, industrial activity, lawful sexual activity or sexual orientation, marital status, parental or carer status, physical features, political belief or activity, pregnancy, race, religion, sex, gender identity, breast-feeding or personal association with any of these identified grounds. The Commission also provides assistance with formalising a complaint. If conciliation is unsuccessful, either party has the right to refer the case to the Anti-Discrimination List, Victorian Civil and Administration Tribunal, in which event private legal representation is optional
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